User Kits
Voice mail user information can also be received from your agency telecommunications coordinator.

The first time you log into your mailbox, the system will play a tutorial. This will prompt you through changing your passcode, recording your name and your personal greeting.

You will need to go through the entire tutorial. If you should hang up before the tutorial is complete, none of your changes are saved. The next time you log in you will need to use your initial passcode again and go through the entire tutorial again.

Your mailbox will need to be initialized before it will start taking messages.

Logging into your mailbox
From primary office line.

• Dial your voice mail system access number.
  The system will recognize you and prompt you to enter your passcode.
  • See you user guide for detail on your access number and initial passcode.

From another office phone with voicemail

• Dial your voice mail system access number.
  The system will recognize the number you are calling from and prompt that user to enter his/her passcode.
• Press *
  You will hear, "Welcome to the message center."
• Enter your mailbox number.
• You will be prompted to enter your passcode.
  • See your user kit for detail on your system access number and initial passcode.

From a phone without voicemail or from an outside phone.

• Dial your voice mail system access number.
  The system will not recognize your number and you will hear, "Welcome to the message center."
• Press #
• Enter your mailbox number (7 digit phone number).
• You will be prompted to enter your passcode.
  • See your user guide for more detail on your access number and initial passcode.

Personalizing your Mailbox

Extended absence Greetings
All user mailboxes are configured to allow Extended absence greeting. This is a temporary greeting that can be used when you are away from the office. 

From the main menu, press 4 3 2

Sending Messages
From your mailbox to go directly to a recipients mailbox without ringing their phone:

• Log into your mailbox
• Press 2 to send a message
• When done recording the message, press # 
• Enter the destination mailbox number
• Continue to enter recipient mailbox numbers, if you enter a wrong number, press * to delete the last recipient from the list.
• Press # to indicate you are finished with your recipient list
• There are delivery options, Press 1 for Private, Press 2 for Urgent, Press 3 for Message confirmation, Press 4 for future delivery message
• Press # to send your message

Listening to messages
To retrieve messages callers have left in your mailbox:

• Log into your mailbox
• Press 1 1 to Play your messages
• At any time while playing your messages you can use the following commands:
  • # to go to the Top of the next message.
    The skipped message is left in the current queue. If it was an unplayed message, it will remain in the unplayed message queue. Voice mail considers that you know the message is there and turns off your message waiting indication when you log out of your mailbox.
  • 2 to pause message playback for up to 30 seconds.
    After 30 seconds, playback with continue where it left off. If you are ready to return to playing the message before the 30 seconds is expired, press any key to continue playback.
  • 1 to rewind 10 seconds 
  • 1 1  to go to beginning of message
  • 3 to forward 10 seconds 
  • 3 3 to go to end of message
  • 4 to slow the message down
  • 5 to get the date and time stamp
  • 6 to speed the message up
  • 8 to change the volume of the message back to normal
  • 9 to make the message louder
• After listening to the message you can use the following commands:
  • 4 to replay the message
  • 9 to save the message
  • 7 to discard/delete the current message
    Note: If you accidentally discard a message, you can not retrieve the message.
  • 8 to reply to the message
    This option only works for messages received from other voice mail users.
    The system will prompt you to record your answer.
    When you have finished, press X to send the answer and a copy of the original message.
  • 6 to copy the message to another voice mail user.
    The system will prompt you to enter the recipients mailbox number then record your comments.
    After recording your comments, press X to send your comments and a copy of your message. You will still need to Keep or Discard your copy of the message.

Exiting VoiceMail
To exit your mailbox, from the mailbox main menu

• Press X (or 9)

Tips and Shortcuts
When you call another voice mail user and roll to their mailbox, you have the following options:

To forward a caller to another users mailbox without ringing their phone:

OPTIONAL / extra cost features