• AT&T Long Distance Billing & Service Conversion Project
   —  Billing Conversion FAQ
   —  AT&T January 20 TCM Presentation
   —  AT&T Contact List
   —  Answers to technical and non technical LD questions
   —  OneNet Call Detail Report
   —  OneNet Call Detail Report (Record Layout)
   —  OneNet Call Detail Report Macro (Excel or Access)
   —  AT&T Business Direct Web Portal
  
• AT&T Long Distance Billing & Service Instructions (during conversion)
   —  New Lines
   —  Toll Free Services
   —  Moving Lines Between Existing Accounts
  
• AT&T Long Distance Billing & Service Instructions (post-conversion)
   —  Changes to LD billing
   —  Changes to LD Service
   —  Ordering new local services with switched access to AT&T LD
   —  Ordering new local services with dedicated access to AT&T LD
   —  Ordering new Toll Free Services
   —  Disputing Charges on Your AT&T LD Bill
   —  How to Open a Trouble Ticket on a Circuit
  
• Automatic Call Distribution (ACD)
  
• Centrex & Local Services
   —  Locations A-K(by city) with services
   —  Locations L-P(by city) with services
   —  Locations R-Z(by city) with services
   —  Phone Instructions
   —  AT&T Connect Instructions
  
• Voice Mail Instructions
   —  ATT voice mail instructions
   —  CenturyTel voice mail instructions
  
• Voice Equipment
  
• Compressed Video Conferencing
  
• Long Distance (STS)
  
• Telecommunications Relay Service and Captioned Telephone Relay Service
  
• Wireless
  
• Other Resources
  

Created:  1/22/2010 2:40:44 PM