County(ies):	Dane
Classification Title: / JAC:   Job Working Title:	IS ENTERPRISE TECHNICAL SRVCS SPC 12-00925     Enterprise Service Desk Team Lead
Type of Employment:	Full Time (40 hrs/week)
Salary:	Starting pay will be between $52,737 and $73,080 annually based on qualifications and needs of the agency, plus excellent benefits. Located in Madison, the IS Enterprise Technical Services Specialist position is assigned to Pay Schedule/Pay Range 07-02. A 12-month probationary period will be required.
Contact:	Stephen Hermosillo, Human Resources Specialist - Senior, 608-266-0058, stephen.hermosillo@wisconsin.gov
Bargaining Unit:	Non-Represented
Area of Competition:	Open
Deadline to Apply:	3/28/2012

Join a team that strives to exceed the expectations of our customers by providing efficient, high-quality state government services. The Department of Administration (DOA), Division of Enterprise Technology (DET) is looking for creative team members with positive attitudes who are effective communicators, responsible and interested in growing and developing. Please see the DOA Web site at http://www.doa.state.wi.us/ for more information. This position is located in Madison, Wisconsin.

Job Duties:   The Enterprise Service Desk (ESD) Team Lead will direct the work of staff of the ESD as related to incident management, and administer tools that support incident management. This position provides leadership customer service expertise, and advanced technical expertise in enterprise services, procedures, and server, mainframe and wide area network infrastructure. The assignments have significant departmental impact, cross agency lines, involve a large number of complex variables and require integration/revision of major systems. This work will have a major impact on the users of the Division of Enterprise Technology IT Services and customer relationships. This position is responsible to develop, document, automate, and maintain the processes, systems, and procedures relevant to the ongoing operation of the Enterprise Service Desk. The scope of the responsibilities in this position includes citizens, local governments, state agencies, and DET staff. The person in this position must be knowledgeable in Service Management and Incident Management, problem diagnosis, process and procedure development, and have a broad knowledge of desktop, server, applications delivery and networking knowledge.

The Enterprise Service desk is a 24x7x365 operation, so this position may occasionally be required to work alternate shifts.

For a complete position description, click or go to the website http://www.doa.state.wi.us/jobs/pdf_files/ESDTeamLeadPD.pdf.

Special Notes:   Due to the nature of the position, all applicants who may be appointed to this position will be asked to allow the Department of Administration to conduct a background check to determine whether circumstances of any conviction may be related to the job being filled. Candidates will need to successfully complete a thorough background investigation and reference check prior to appointment.

Job Knowledge, Skills and Abilities:   The successful candidate for this position will have knowledge of planning and operating techniques used in a large computing facility and advanced problem diagnostic techniques and skills. This position requires knowledge of Cisco IOS, networking architecture and components, and routing protocols, and network diagnostic tools. In addition, this position requires knowledge of server operating systems such as Windows XP, Windows2000, Unix, and Linux and systems analysis and consulting techniques. This position requires knowledge of methods of planning, organizing, and coordinating assignments of considerable diversity. This position requires proven customer service skills, strong leadership, interpersonal and human relations skills, and excellent communication and team skills.

How To Apply:   You must complete the online exam to be considered for this position. Application materials will not be accepted if received in an email, as a hard copy or a fax (if you are unable to complete the materials due to a disability or system problem, contact Stephen Hermosillo at 608-266-0058 or stephen.hermosillo@wisconsin.gov).

If you have not already done so, you will need to create an account. After you are logged in and are viewing the announcement, click "Apply Now." You will be asked to provide your personal information, attach a resume (not to exceed 2 pages, which will not be reviewed during the scoring process), and then complete the exam. Your response to the four questions will be used as an examination to determine your eligibility for this recruitment. The most qualified candidates will be invited to participate further in the selection process.