Function	Staff	Phone Number	E-Mail
ACD / enterprise call center	Mark Rappe	608-264-9406	Mark.rappe@wisconsin.gov
Long distance (STS)	Mark Rappe	608-264-9406	Mark.rappe@wisconsin.gov
Telecommunications acquisitions (TSSR)	Mike Kessenich	608-267-7355	mike.kessenich@wisconsin.gov
Telecommunications Relay System (TRS) Contract/Services Manager	Jack Cassell	tty 608-267-6934 or call relay at 711	Jack.cassell@wisconsin.gov
Cell Services contract management	Gary McFall	608-266-1032	gary.mcfall@wisconsin.gov
Voice mail problems (ALL)	Voice Mail Help Desk	888-718-3014 7am - 7pm Monday-Friday
Local voice services contract Management	Mark Rappe	608-264-9406	mark.rappe@wisconsin.gov
Voice Processing enterprise management	Barb Ripp	608-267-0298	barb.ripp@wisconsin.gov
Voice equipment: IVR, PBX, Keysystems	Gary McFall	608-266-1032	gary.mcfall@wisconsin.gov
Voice equipment: ISDN	Barb Ripp	608-267-0298	barb.ripp@wisconsin.gov
Voice services enterprise consulting	Gary McFall	608-266-1032	gary.mcfall@wisconsin.gov
Voice services enterprise consulting / Small Agencies	Barb Ripp	608-267-0298	barb.ripp@wisconsin.gov
BadgerNet Data, Circuit or router Management problems			Eschelp@doa.state.wi.us
BadgerNet Data Network Provisioning questions		Email WIbadgernet@wisconsin.gov. 608-261-0619
Bureau of Infrastructure Support	Tim Herbert, Assistant Bureau Director		tim.herbert@wisconsin.gov