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Contacts - Verizon


General

Website: http://www.verizonwireless.com

FEIN # 22-3372889

Account Representatives

Contact Information for State Agencies/UW Campuses

 

Contact the primary contact for:

  • Rate Plan Changes
  • Feature Changes
  • Cancellations/Suspends/Reactivations
  • Address changes
  • ESN changes
  • Account consolidations
  • Equipment analysis and selection
  • Wireless data applications
  • Escalations
  • General maintenance questions

 

Contact the secondary contact if unable to reach primary contact and/or for:.

  • Rate Plan Analysis
  • Billing Inquires
  • Reports
  • Tax issues
  • Profile issues
  • Projects
  • Processing questions
  • Finance/collection questions

Primary:
Julie Pfaffle, Government Account Manager

julie.pfaffle@verizonwireless.com

608-509-8810

 

Secondary:

Shannon Dannies, Coordinator Business Operations

Shannon.dannies@verizonwireless.com

414-328-9316

 

If unable to reach Shannon Dannies:

Chris Bahr, Supervisor Business Operations

christopher.bahr@verizonwireless.com

 

 

 

Contact Information for Authorized Users:

Primary:
Jason Lindauer

Jason.lindauer@verizonwireless.com
262-227-1010


Secondary:

Jennifer Johanns

Jennifer.johanns@verizonwireless.com

414-305-1019

HelpDesk

24 Hour Business Support Center and Assistance

*611 from mobile phone or 800-922-0204 (Note - if you hear a closed message, press 2 to be routed to another call center)

24 Hour Global Services Technical Support within the States. Call this number to confirm that your SIM card is registered and/or ask questions about international coverage.

 

NOTE - See the global support pack that comes with Verizon Wireless international phones for numbers to call for support while traveling abroad.

908-559-4899

 

International coverage & service website:

www.verizonwireless.com/international

 

Global Support Team (contact for SIM Card unlock code if needed)

908-559-4899

Data Queue (troubleshooting the following):

Mobile web

Get it Now (including ring tones)

Text Messaging

Picture/Video Messaging

Push to Talk

800-922-0204 option 4

 

 

Trouble-Shooting the device and web portal for Field Force Manager

877-477-4899

VZ Access Manager (aircards)

 

Download the latest software for VZAccess Manager

 

Enterprise Version for VZAccess Manager recommended for more controls and functionality

http://www.vzam.net/

 

Enterprise:

http://www.vzam.net/enterprise

 

To request username & password, please reach out your Verizon Wireless Government representative.

My Biz

Portal

www.verizonwireless.com/mybusiness

Contact for Support

Shannon Pegg, Business Support Associate

shannon.pegg@verizonwireless.com

414-328-9315

Public Safety

Emergency Preparedness Overview

http://aboutus.vzw.com/Business_Continuity/Overview.html

Law Enforcement Resource Team (LERT)

 

Centralized group that handles all requests from local, state, county and federal law enforcement nationwide.

800-451-5242

 

Prompt 1: General Information

Prompt 2: Subpoenas & Search Warrants

Prompt 3: Court Ordered Surveillances

Prompt 4: Exigent (24 x 7)

The Verizon Wireless Crisis Response Team (VCRT) 800-981-9558

 

A nationwide program sponsored and managed by the National Government Sales & Operations team. When a natural disaster or crisis occurs, VCRT provides support to those in need and responds to government and non-profit organizations and emergency management agencies that need our assistance.

 

VCRT provides the following support in the event of a crisis:

  • Back-up phone coverage
  • Equipment/Network support
  • Assistance with search and rescue initiatives
  • A live support line to request help 24 hours/day, 7 days/week, 365 days/year
  • Routing of requests to the Law Enforcement Response Team (LERT)
  • One phone number to call in a crisis situation 

Training

Customer Learning Website

 

Resource for information to help you make the most of your Verizon Wireless service. You'll find videos, tutorials and more to guide you through the services, features and products offered by Verizon Wireless.

www.verizonwireless.com/learning

 

Blackberry Answers Website

 

Customers can get answers to BlackBerry device questions with BlackBerry "Answers", the Self Help Knowledge Base On the Go. BlackBerry "Answers" can be accessed directly from the customer's device and provides answers to questions 24x7x365.

From the devices web browser:

 

1. Go to Mobile.BlackBerry.com

2. Select Help.

   
   
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