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Contacts - AT&T Mobility


 

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General

 

Website:

Click here - https://www.att.com/wireless/

FEIN # 22-3043811

Account Representatives

 

Contact the primary contact for:

· Wireless data applications

· Account review and status meetings

· Overall management of State of WI accounts

 

Contact the secondary contact if unable to reach primary contact and/or for:

· Rate plan and feature changes

· All equipment/accessory billing questions

· All new line, upgrade and accessory ordering

· Equipment analysis and selection

Sales:

David Holznecht (primary contact)

Government Account Manager

608-358-2000

dh7970@att.com

 

Jamie Bogle

Government Sales Representative

715-551-0030

jb630s@att.com

 

Contact for:

· Cancellations/suspends/reactivations

· Address updates

· User name changes

· UDL updates

· Block requests

· Account maintenance requests

· Transfer of Billing Responsibility requests

· IMEI/SIM card updates

National Business Services:

800-999-5445

Business_Support@amcustomercare.att-mail.com

 

Contact when 1) there is an escalated care issue (i.e. customer contacted NBS and was unable to resolve issue) or 2) for:

· Rate plan and feature changes

· Tax exempt status on the account

· Network escalations

· Adding contacts for the account

· Premier site builds

· Premier training

· First bill review

· Rate plan analysis

· FAN Attachments

· Credit requests for billing issues

Service Management:

Dan Van Abel

Service Executive

dv1864@att.com

(608) 282-7444

 

 

 

Contact Information for Authorized Users:

David Holznecht

Government Account Manager (primary contact)

608-358-2000

dh7970@att.com

 

Jamie Bogle

Government Sales Representative

715-551-0030

jb630s@att.com

 

Contact Information for the following:

  • Balance Moves
  • Credit Moves
  • Misapplied payment
  • Payment questions

Business Receivables Management

877-970-8678

 

HelpDesk

 

24 Hour Support and Assistance (Help Desk)

800-331-0500

 

National Business Services (Monday – Friday, 7 a.m. - 7:30 p.m.)

800-999-5445

 

Data Technical Support Group 24/7

800-331-0500 option 0